How to Place Order
Open velobuild.com and then check the top side to find the 'Sign in' button to 'create a new account' to register.
If you are already one of our menbers, just click 'Sign in' button on the top of our home page.
Step3. Pick out product
You can find the carbon bike parts: carbon bike frame, carbon wheel, carbon stem, carbon seatpost, carbon fork, carbon handlebar etc. on our online store velobuild.com easily or you can click 'Contact us' to contact us to help you with your selection.
Step4. Add to cart
When you find the carbon bike parts you want to order, you just need to clinck 'Add to cart'.
Step5.Confirm billing address and delivery address
There are summaries when you 'Add to cart' to reconfirm all your order details, and then please confirm your shipping address.
You can choose XDB,EMS or TNT,DHL,UPS,FEDEX to ship your order according to your needs. Our service also can help you to find the best shipping method for you.
Paypal, T/T, Western Union are available for the payment.
Step8. Check confirmation in registered e-mail box
When your order placed successfully, please check your registered email to find your 'order confirmation' email from us within 25 hours. If you do not get it, please email us immediately.Itls very important!
Step9.Get agreement on all details
All order must be confirmed within 5 days after we get full payment of your order, otherwise, our system will change your order status autmaticlly to be 'making your order' without any return,exchange and refund under any conditions only for already paid order. Please consider this carefully and if you have any questions, please contact us without hesitation.
We will send the products within 20 working days according to the confirmation email stated and will not accept any exchange,refund and return under any circumstances.
We will ship your order within 2-10 working days after finishing the production to recheck all your order details and shipping methods strictly according to the confirmation email. Besides, our customer service will send you tracking number when we ship the goods to you. It will make it easy to track it online in person and will also change your order sattus to be 'shipped'.